Jetabat's Privacy Policy — Your Data, Our Responsibility

Jetabat (jetabat.net) takes your privacy seriously. This Privacy Policy explains what information we collect, why we collect it, and how we use it. By using the Jetabat website or app, you are considered to have accepted this Privacy Policy.

This policy was designed with Bangladeshi users in mind. Our commitment is to keep your data fully secure and never share it with third parties without your consent.

When you register and use Jetabat's services, we collect various types of information. This data comes from three main sources — what you provide directly, what is collected automatically, and what we receive from third parties.

Jetabat uses the information it collects only for specific, legitimate purposes. We never process your data unnecessarily. Below are the main reasons we use your information.

• To create your account, complete verification, and ensure secure login.
• For processing deposits, withdrawals, and bonuses.
• To complete KYC (Know Your Customer) verification.
• To detect and prevent fraud, money laundering, and other illegal activities.
• To send you personalised offers, bonuses, and promotions (with your consent).
• For customer support and complaint resolution.
• To improve site performance and enhance the user experience.
• To meet legal and regulatory obligations.

Jetabat stores your data on secure servers. All data is protected with SSL/TLS encryption and backed up on a regular basis.

• Data for active accounts is retained for as long as the account remains active.
• Even after account closure, transaction data may be retained for up to 5 years due to legal obligations.
• KYC documents are retained for up to 7 years after verification.
• If you withdraw marketing consent, the relevant data will be deleted within 30 days.
• Usage log data is automatically deleted after 90 days.

Jetabat never sells your personal data. In certain circumstances, however, we may share limited information with third parties.

All third parties we work with are bound by strict confidentiality agreements. They may only use your data for its designated purpose — nothing else.

Jetabat's website and app use cookies and similar tracking technologies to enhance your browsing experience and ensure the site functions properly.

• Essential Cookies: For login sessions and security — these cannot be disabled.
• Performance Cookies: To track site performance and errors — you can disable this.
• Functionality Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand usage patterns — using anonymized data only.

You can disable non-essential cookies at any time through your browser settings. However, some features may not work as intended if you do.

Jetabat uses industry-standard technology and processes to protect your data. Our security measures are multi-layered and continuously updated.

• 256-bit SSL encryption — all data transfers are secured.
• Two-Factor Authentication (2FA) available.
• Real-time fraud monitoring system active 24/7.
• Regular security audits and penetration testing.
• Strict data access controls for staff — only authorized personnel can view specific information.
• In the event of a data breach, affected users will be notified within 72 hours.

As a Jetabat user, you have several important rights regarding your data. We fully respect and uphold each of these rights.

• Right to Know: You have the right to request details about what information we hold on you.
• Right to Rectification: You can request corrections to any inaccurate information we hold.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You may object to the processing of your data for specific purposes.
• Data Portability: You can take a copy of your data and move to another platform.
• Withdrawal of Consent: You can withdraw your marketing consent at any time.

To exercise any of these rights, email us at support@jetabat.net. We are committed to responding within 30 days.

Jetabat strictly enforces an 18+ policy. We do not knowingly collect personal information from anyone under the age of 18.

• Age is verified at the time of registration.
• If an underage user is identified, all their data will be deleted immediately.
• If a parent or guardian becomes aware that their child has an account, please contact us at support@jetabat.net.

Jetabat may update this Privacy Policy from time to time. Any changes will be announced on the site and communicated to your registered email address.

• At least 14 days' notice will be given before any major changes take effect.
• Continued use of the site after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

For any questions, complaints, or requests regarding our Privacy Policy, feel free to contact us directly.

• Email: support@jetabat.net
• Support hours: 24/7, every day of the week
• Language: We respond in both Bengali and English.
• Response time: typically within 24–48 hours.

We take every request seriously and aim to resolve it promptly. Your privacy is not just a policy matter to us — it is a core responsibility.